Site Managed by: UDW
For product questions, concerns, shipping or return information please fill out this form and we will get in touch with you shortly.
Or Feel free to contact us for assistance at 800-621-5016.
Customer service is open Monday-Friday from 9:00 AM to 5:00 PM.
- We offer free shipping on all purchases over $50
- The free shipping applies only to the lower 48 states which do not include Alaska and Hawaii.
- 99% of all orders ship within 1 day if placed before 11 am PST on normal business days* *Monday through Friday, excluding holidays
- We will notify you within 24 business hours if your items ordered are delayed
- Most orders are delivered within 2 to 5 business days of being placed.
- We ship using the United States Postal Service
- Order cancellation can only be made before shipment.
- Once shipment occurs, the return policy is in effect.
Merchandise can only be returned with our approval or confirmation. Upon approval, you will receive a full refund of your UNUSED items that have tags attached and or in original packaging; however, freight or shipping costs will be deducted from your refund. We do NOT charge any restocking fee.
All exchanges or refunds are limited to 15 days from the day of purchase. There is no refund or exchange on custom orders (e.g. embroidered items, or screen-printed items), closeouts, special offers, or samples.
When you have received a confirmation to return, you must include a copy of the packaging slip or invoice inside of your box with a brief reason for returning the items and the best number to reach you.
When you are asked to provide certain information by which you can be identified with, rest assured that such information will only be used in accordance with this privacy statement. UDWstore.com may change this policy from time to time by updating this webpage. It is your responsibility to check this page from time to time to ensure that you are happy with any changes. This policy is effective as of April 23, 2019.
Information You Provide UDWstore.com
- mailing/delivery address
- contact information
- email address
- telephone number
The information collected will help UDWstore.com fulfill the services that are due to you. We also collect information through the website for the following purposes:
- Internal Record Keeping
- Customer Feedback to improve services and/or products
- Promotional emails about our services, special offers or other information which you may find interesting using the email address that you have provided to us
- To contact you for market research purposes.
We are committed to ensuring that the information you submitted to UDWstore.com is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial measures to secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. With your permission on our browser settings, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used as this helps UDWstore.com analyze data about web page traffic which will be used to improve our website in fulfilling customer needs. We only use this information for statistical analysis purposes and then the data is subsequently removed from the system.
Please note that a cookie will NOT give us access to your computer or any information about you, other than the data you choose to share with us through the UDWstore.com.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies once you access certain websites. Be advised that when you do decline cookies, it may prevent you from taking full advantage of the website features.
Through the UDWstore.com website, you are able to link to other websites which are not under the control of UDWstore.com. We have no control over the nature, content, and availability of outbound third-party web sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them. UDWstore.com remains independent from third party website links.
UDWstore.com will not sell, distribute or forward your personal information to third parties unless we have your express and written permission or are required by law to disclose your information.
You may request details of personal information which we currently hold under the Data Protection Act of 1998. In requesting for this information, a small fee may be payable. If you would like a copy of the information we have on you, please contact us.
If you find that any information we are currently holding on you is incorrect or incomplete, please advise us of the corrections accordingly.